Privacy Policy

This Privacy Policy (the ‘Policy’) is intended to inform you about how VONLOVI FRANCE SAS (hereinafter, ‘VONLOVI’) processes the personal information you provide on the website www.vonlovi.com (the ‘Website’), as well as the management of cookies and trackers implemented on the Website.

VONLOVI is aware of the importance of ensuring the protection and security of your private life and your personal data and has established this privacy policy in accordance with the strictest data protection standards and all applicable legislation.

In this regard, VONLOVI complies with the ‘Informatique & Libertés’ law n°78-17 of January 6, 1978, as amended, and the Regulation (EU) n°2016/679 of the European Parliament and of the Council of April 25, 2016, known as the ‘RGPD’ (together hereinafter referred to as the ‘Applicable Regulations’).

The Privacy Policy applies to all users of the Website and/or VONLOVI customers. Please read the content carefully. If you disagree with the terms of this Privacy Policy, please do not provide any personal information about yourself and stop using the Website. When providing your personal data, you must agree, by checking the box corresponding to this effect, to their collection, storage and processing by VONLOVI in accordance with the terms and conditions of the present Privacy Policy.

You also have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

VONLOVI may modify this Privacy Policy at any time and without notice, particularly due to regulatory changes. The new privacy policy will be effective from the date of its posting on the Website.

According to Applicable legislation, VONLOVI FRANCE SAS is the data controller. The company’s contact information is provided in the legal notices of the Website.

DATA COLLECTED BY VONLOVI

The data you provide may be collected and processed by VONLOVI:

In order to create an account on the website and properly execute an order, we require your identification and contact information, including your name, gender, date of birth, address, email address, password, and phone number,

If you contact VONLOVI or wish to receive communications from VONLOVI, your name, first name, and email address will be collected. A record of this correspondence may be kept,

The information regarding your visits to the Website and your use of our services.

The personal data will only be collected by VONLOVI’s IT, commercial, and marketing departments.

USES OF INFORMATION

VONLOVI uses the personal information you provide to:

Create your account on the Website and allow you access to this account,

The execution of an order on the Website, including its validation, processing, and delivery of the ordered products (without this information, orders cannot be executed).

Send you newsletters, information, commercial offers, and/or products and services that you have requested or that may be of interest to you, provided that you have given your consent to be contacted for this purpose.

Inform you of any changes made to the website.

In accordance with the law n°2004-575 of June 21, 2004 for trust in the digital economy, if you are subscribed to VONLOVI newsletters, information letters, and commercial offers, you have the right to object to their reception by clicking on the hyperlink located at the bottom of each email received and reproduced below: ‘Unsubscribe’.

VONLOVI commits to not using your personal data for any other purposes or sharing it with third parties without your express consent or outside of cases provided by law. VONLOVI does not engage in any commercialization, rental, or disclosure of your personal data to third parties without your authorization, unless an administrative or judicial authority has ordered it to do so in accordance with a legal or regulatory requirement.

DURATION OF STORAGE

The personal data collected on the Website is stored for a limited period of time that is strictly necessary and proportional to the pursuit of the purposes identified in this Privacy Policy, namely for 3 years following the last connection to the Website, the end of the commercial relationship, and/or the last contact with VONLOVI.

SECURITY AND CONFIDENTIALITY

VONLOVI uses appropriate technical and organizational measures to ensure the protection of your data and to provide the necessary guarantees for its processing in accordance with this Privacy Policy and the requirements of the French RGPD.

In particular, VONLOVI will take all necessary precautions to ensure the security of the personal data and to prevent it from being distorted, damaged or accessed by unauthorized third parties, taking into account the nature of the personal data communicated to it and the risks involved in its processing.

The technical and organizational measures taken by the Company are regularly tested, analyzed, and evaluated to verify their effectiveness.

VONLOVI ensures that every staff member authorized to process personal data is subject to strict obligations of confidentiality and personal data protection. They commit to:

only process personal data that is strictly necessary for the purposes for which it was collected

personal data will not be processed for purposes other than those for which they were collected, except in the event of an administrative or judicial request or injunction or in application of a legal or regulatory requirement,

take all necessary measures in accordance with industry standards to prevent the misuse or fraudulent use of personal data and to ensure the physical and logical security of personal data,

notify VONLOVI of any breach of personal data of which you become aware immediately and by any means.

PERSONAL DATA TRANSFER

VONLOVI and/or its Affiliates (meaning any entity, company controlling, controlled by VONLOVI or under its control, control being defined by Articles L.233-1 and L.233-3 of the Commercial Code) do not transfer any personal data to a non-member state of the European Union or the European Economic Area.

VIOLATION OF YOUR PERSONAL INFORMATION

In accordance with articles 33 and 34 of the French RGPD, VONLOVI will inform you as soon as possible of any breach of your personal data that may pose a high risk to your rights and freedoms. However, this obligation to provide information is not necessary if either of the following conditions is met:

VONLOVI implemented appropriate technical and organizational protection measures, which were applied to the personal data affected by the breach;

VONLOVI implemented appropriate technical and organizational protection measures, which were applied to the personal data affected by the breach;

it would require disproportionate efforts.

VONLOVI will promptly notify the local Control Authority, preferably within 72 hours of becoming aware, of any violation that may pose a high risk to the rights and freedoms of users.

SUBCONTRACTING

In order to ensure that the processing of personal data meets the requirements of the French RGPD, VONLOVI undertakes to engage subcontractors who provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures.

If applicable, the processing of personal data carried out by a subcontractor is governed by a contract concluded between the subcontractor and VONLOVI and/or one of its affiliates, in compliance with Article 28 of the French RGPD. In particular, VONLOVI imposes the same obligations and level of requirements on its subcontractors as it is subject to in the processing of personal data.

COOKIES

A cookie is a data file placed on your computer or any other device when it is used to visit the Website. VONLOVI uses cookies to track which pages of the website are visited and how often, in order to make it more user-friendly and offer personalized services during your next visit to the website.

You will be notified by a banner that a cookie may be automatically installed on your browsing software during your visits to the Website, as well as their purposes, the possibility of objecting to them, and changing the settings by clicking on the ‘cookie settings’ link.

You can set your browser to accept, decline, or notify you when a cookie is issued, including how long it lasts and what it contains, and you can also choose not to allow cookies to be stored on your device and to delete cookies periodically.

By using the website and accepting cookies, you consent to the use of personal information in relation to technologies as described in this Privacy Policy.

The cookies used by the website are only linked to anonymous users and their computers and do not contain any clues which allow to obtain the personal data of the users.

Third parties, such as Google, use certain cookies to help VONLOVI measure the effectiveness of our advertising. Cookies do not contain any personal information that could identify a specific user.

The cookies used on the website are temporary and have the sole purpose of improving the subsequent transmission. None of the cookies used on the website will be valid for more than thirteen (13) months.

Four types of cookies are used on the Website:

Technical Cookies: These cookies enable users to navigate the website and use features such as the shopping cart.

Analysis cookies : The Website uses Google Analytics cookies to track the number of users visiting the Website. These cookies allow for the measurement and analysis of how users navigate the website. This information allows VONLOVI to continuously improve its services and facilitate the purchasing process for Website users. To learn more about this, please refer to the Google Analytics privacy page.

Personalization cookies: When the user browses or makes a purchase on the Website, the Website will remember their preferences (such as their tastes or preferred language). These cookies allow us to provide users with an easier, faster and more personalized browsing experience.

Advertising Cookies: These cookies are used to display relevant advertisements for users. They also help us measure the effectiveness of our advertising campaigns by limiting the number of times each user sees an ad. By accepting cookies, the user agrees to allow VONLOVI to download this type of cookie onto their device and make consultations when the user visits the Website in the future.

To disable cookies, please click on the ‘help’ tab of your browser or refer to the information that came with your browser software.

Please be aware that by refusing certain cookies, including internal cookies, some features of the website may not be accessible.

You can learn about Google’s privacy policy regarding the storage of cookies from the Google Analytics tool.

The Website may contain links to other websites that have different privacy policies than the Company. Therefore, VONLOVI is not responsible for the content or practices of any linked website. The Company recommends that Website users review the privacy policy of all websites they may access through the Website.

LEGAL RIGHTS

In accordance with applicable regulations, you have the right to access, rectify, and erase your personal data. Additionally, you have the right to object to the processing of your personal data for reasons related to your particular situation, as well as the right to request the limitation of the processing of personal data carried out by the Company.

You also have the right to data portability. Data portability allows you to retrieve your personal data in a structured, commonly used and machine-readable format and transfer it to another data controller.

To exercise any of these rights, simply make a request online at the following address: contact@vonlovi.com or by mail and provide your full name, address, and if possible, your customer reference number. Send your correspondence to the following address: Vonlovi France, 2177 route de la Vie Neuve, 39310 Septmoncel-les-Molunes.

VONLOVI commits to acknowledging receipt of any request made in this regard and to processing all requests as quickly as possible.

You are also entitled to complain to the CNIL (Commission Nationale de l’Informatique et des Libertés).